RiceAura
Privacy Policy
How RiceAura collects, uses, and protects your personal information.
RiceAura ("we," "us," or "our") operates the website riceaura.com (the "Site") and sells Taoist-inspired jewelry and spiritual accessories online. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit the Site, create an account, place an order, or contact us.
By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Site.
1. Information We Collect
1.1 Information you provide directly
We may collect the following information when you register an account, checkout, or contact us:
- Account information: name, email address, username, and password (stored in encrypted form).
- Order and shipping information: billing address, shipping address, phone number, and order details.
- Payment information: we do not store full credit or debit card numbers on our servers. Payment details are processed by our payment providers.
- Customer support messages: information you send by email, contact form, or when you choose to message us via WhatsApp.
- Membership and loyalty data: if you participate in our RiceAura membership program, we store points balance, points history, and related account activity.
1.2 Information collected automatically
When you visit the Site, we or our service providers may automatically collect IP address, browser type, device type, pages viewed, referring URLs, and cookie identifiers.
1.3 Information from third parties
We may receive limited information from payment processors, shipping carriers, and fraud-prevention services to complete and protect orders.
2. How We Use Your Information
- Process and fulfill orders, including payment verification and shipping.
- Create and manage your account and membership points.
- Provide customer support and respond to inquiries.
- Send transactional emails such as order confirmations and shipping updates.
- Improve the Site, detect fraud, and comply with legal obligations.
With your consent where required, we may send marketing communications. You may opt out using the unsubscribe link in any promotional message.
3. Legal Bases for Processing (EEA/UK Users)
We process personal data based on contract performance, legitimate interests, legal obligation, and consent where applicable under GDPR/UK GDPR.
4. Sharing Your Information
We do not sell your personal information. We may share data with payment processors (PayPal, Stripe, or other WooCommerce gateways), shipping partners, website hosting providers, email tools, and authorities when required by law.
If you click our WhatsApp support link, your conversation is subject to WhatsApp's privacy policy.
5. International Data Transfers
We may process data in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.
6. Cookies and Similar Technologies
We use cookies to keep you logged in, remember cart items, understand traffic, and enhance security. You can control cookies in your browser settings. Disabling cookies may limit checkout or account features.
7. Data Retention
- Account data: while your account is active and for a reasonable period after closure.
- Order records: typically up to 7 years for tax and legal compliance.
- Support messages: as long as needed to resolve inquiries.
8. Your Privacy Rights
Depending on your location, you may have the right to access, correct, delete, restrict, or port your personal data, withdraw consent, or lodge a complaint with a supervisory authority.
California residents: we do not sell personal information. Contact us to exercise CCPA/CPRA rights.
9. Account, Orders, and Membership
Update account details at My Account. To request account deletion or a data export, email support@riceaura.com.
10. Children's Privacy
The Site is not intended for children under 16. We do not knowingly collect personal information from children.
11. Security
We use HTTPS encryption, secure payment processing, and access controls. No online transmission is 100% secure.
12. Third-Party Links
Third-party websites linked from the Site have their own privacy policies. We are not responsible for their practices.
13. Changes to This Privacy Policy
We may update this policy from time to time. The "Last updated" date reflects the current version. Continued use of the Site after changes constitutes acceptance.
14. Contact Us
- Email: support@riceaura.com
- Contact page: https://riceaura.com/contact-us/
We aim to respond to privacy-related requests within 30 days.